Follow the video for instructions or the steps in the iKamand app to connect your iKamand.
There are further instructions here if you have trouble with the video or app instructions: Click for more instructions.
If you went through the connect process and your iKamand won't show up on your account, here are some common issues or problems.
Fan Turns On
If the fan turns on, you did not hold the button down for long enough. Your iKamand is in Stoke mode. Press the button quickly to stop the fan. To enter Connect mode, hold the button down for at least 8 seconds.
Not Connected to iKamand WiFi
Did you see this alert?
During the setup process: you
- Turn the iKamand on.
- Press the button for 8 seconds and let go to put your iKamand in Setup Mode.
- The iKamand LED will start to quickly flash blue.
- Connect to iKamand WiFi by going to your mobile WiFi settings. You'll see a WiFi that looks like this: iKamand-abcd. Connect to it. This WiFi network does not have internet connection so you may see error messages in settings.
- Type in your local WiFi credentials and send it to the iKamand.
If you are using an Android phone:
Some Android phones have trouble connecting to the iKamand WiFi network.
- Turn off your mobile data while trying to connect to the iKamand WiFi.
- Confirm that you want to connect to the iKamand WiFi.
- Enable auto-reconnect on the iKamand WiFi.
You should also try a different android phone or type of phone if you repeatedly fail the connection
iKamand LED flashes blue a few times, then becomes teal on the Connecting... Page
If you go through the 3 steps for connecting to your iKamand and the iKamand reboots and the LED becomes solid teal or turquoise, then your iKamand can't find the WiFi network or has the wrong password or WiFi name.
- Move the iKamand closer to your router.
- Make sure that you spelled your WiFi name correctly. Make sure that the case is correct. If your WiFi name is uppercase, then you should type it as uppercase on the app. Include spaces and punctuation.
- Make sure that your password is spelled correctly and uses the correct case. Press "Show Password" to see the password that you enter.
- Make sure that the WiFi network is 2.4 Ghz and that you're using the correct password for the 2.4 Ghz network.
- Make sure that your WiFi name (SSID) and password are 20 or fewer characters.
- Try using a different 2.4 Ghz WiFi network such as a guest WiFi or if you're able to, create a new WiFi subnetwork with a simple name.
- Use a simple password. The iKamand may have difficulty connecting to WiFi networks with strange passwords, especially passwords with strange characters: +#?! etc.
If the issue persists, test your iKamand by connecting to a mobile hotspot with a very simple WiFi name and password. If your iKamand can connect to the mobile hotspot, the problem is probably with your router setup.
WiFi Interference / Bandwidth limitations
Many devices also use 2.4 GHz signalling or may use the same WiFi as the one you wish to connect to your iKamand.
- Your iKamand may struggle to connect to the WiFi if there is interference. Use a WiFi extender or bring the router closer to the iKamand.
- Try to disconnect some of your other devices that are connected to the WiFi and try connecting your iKamand.
iKamand LED holds solid blue but my app says it can't connect or shows error messages
If your iKamand LED/light is solid blue but not showing up on your account, it means it wasn't registered at the factory.
- Close and reopen your app
- Unplug your iKamand and plug it back on.
- Contact Desora at firstname.lastname@example.org to setup your device if issues persist.
Google Mesh and Mesh Routers
The iKamand can connect to Google Mesh and most Mesh routers.
- Go through the setup steps. Press the iKamand button for 4 seconds then connect to iKamand Wi-Fi in your phone settings.
- Select your Wi-Fi name from the dropdown list of Wi-Fis. If it doesn't appear, your mesh network does not have a 2.4 Ghz network that the iKamand can connect to.
If you have trouble connecting, make sure you are using the correct password and Wi-Fi credentials.
Make sure that your Wi-Fi name and password does not exceed 20 characters.
If you continue to have issues connecting, move your iKamand far from your mesh network i.e. outside and reattempt connection.
If you are still unable to connect, create a support ticket.
Your WiFi router isn't formatted correctly
- Your iKamand can only connect to 2.4Ghz networks (not 5 Ghz networks). Check your network to make sure it is compatible.
- Create a 2.4 Ghz network or use your guest 2.4 Ghz network (it must have a password).
Your WiFi SSID cannot be a portal network i.e. the type of network you find at a hotel or airport.
Your WiFi network must match the iKamand specifications which are outlined in WiFi Router Specifications
(iKamand Firmware Version 1.0.48 or less and bought your iKamand before Feb 2019): Your WiFi SSID (network name) and password both must be 20 characters or less for a successful connection.
Your iKamand is having issues connecting to the internet.
- Your iKamand isn't close enough to your router. Bring it closer to the router or use a WiFi extender.
- Your internet may not be working. Check that you have internet connection by using another device to connect to the WiFi.
- You may have a hardware issue making it difficult to connect. Contact KJ customer service.
- Your phone must be connected to the internet in order to see an iKamand on your account. After going through the connect process, make sure your phone is connected to your mobile network or your local WiFi.
It can take up to 4 minutes for your iKamand to connect to the internet. Refresh your app from the homepage to check if it successfully connected.
For more information, visit these links:
If you still can't connect after following the guides and watching the video, call or contact KJ Customer Support or submit a ticket here.